FAQs

You may go to "Account" and click "Forgot Your Password" https://www.shop.vanli.com.my. After that, enter your "Email Address" and click "Reset My Password". Then you will be receiving an email notification regarding your reset password.

First, you may go to "Account", enter your email address and password https://www.shop.vanli.com.my. Then go to "Account Information" and you may change your details by selecting "Change Email" or "Change Password"

• You can buy a product easily via Shopee’s website OR walk in thru offline
• Before you do so, ensure you have signed up for a VANLI account and added a local delivery address.
• After searching for a product and deciding on what to buy, you can proceed to purchase in the following 3 ways:
  
  1. Buy and checkout immediately

     On the product page, select Buy Now > Select preferred variation option (if applicable) > select Buy Now > Select preferred Shipping Option (if necessary) > Use Voucher > Select preferred Payment Option > Place Order.

  2. Add to cart and checkout with other items

     On the product page, select Add to Cart > Select preferred variation option (if applicable) > select Add to Cart > Select products to purchase > Use Shopee Voucher and Shopee Coins > Select Check Out > Place Order.