Delivery Policy

Standard Delivery

Delivery will take from 2 to 3 working days upon confirmation of order (excluding weekend & public holidays) where your order will be processed and dispatched from our warehouse. Please note that this may take longer during the sales period.

Pick Up Service

• Pick up will be available after a second email will be sent to you shortly after (excluding weekend & public holidays) where your order will be processed and dispatched from our warehouse to the selected pick up point during online checkout. This may take longer during sales period.
• Majority of the product are entitled for pick up services.
• Pick up will be available at the selected locations from 9am - 5pm.
• In the event that you are not available to collect your order, please call +6012-373 2363

Cancellation Policy

VANLI reserves the right to hold or cancel any order with prior notice when deemed necessary. VANLI will proceed with cancellation should circumstances below occur:

• The item is not / no longer available
• Pricing disputes arise
• Product illustration differs from actual product
• Payment failed or not received
• Payment information could not be verified
• The order cannot be shipped to the address provided or where the shipping address could not be verified
• Violation of VANLI's Terms and Conditions
• Cancellation initiated by the Customer ( If only before ship out )
• Any other unforeseen circumstances that lead to cancellation

Upon cancellation, refund will be processed accordingly and might take up to 14 working days.