Delivery Policy

Standard Delivery

Orders leave our warehouse within 1 to 2 working days of confirmation. DHL then delivers within 2 to 5 working days in Peninsular Malaysia, or 5 to 7 working days to Sabah, Sarawak and Labuan. Weekends and public holidays don't count, and deliveries can take longer during sales. Shipping fees, including the higher East Malaysia rates, are on our Shipping & Return Policy page.

Pick Up Service

• Pick up will be available after a second email will be sent to you shortly after (excluding weekend & public holidays) where your order will be processed and dispatched from our warehouse to the selected pick up point during online checkout. This may take longer during sales period.
• Majority of the product are entitled for pick up services.
• Pick up will be available at the selected locations from 9am - 5pm.
• In the event that you are not available to collect your order, please call +6012-373 2363

Cancellation Policy

VANLI reserves the right to hold or cancel any order with prior notice when deemed necessary. VANLI will proceed with cancellation should circumstances below occur:

• The item is not / no longer available
• Pricing disputes arise
• Product illustration differs from actual product
• Payment failed or not received
• Payment information could not be verified
• The order cannot be shipped to the address provided or where the shipping address could not be verified
• Violation of VANLI's Terms and Conditions
• Cancellation initiated by the Customer ( If only before ship out )
• Any other unforeseen circumstances that lead to cancellation

Upon cancellation, refund will be processed accordingly and might take up to 14 working days.